Terms of Service

Overview

Welcome to The Secret Corner.

The terms “we”, “us” and “our” refer to The Secret Corner. The Secret Corner is a trading name of GCB Enterprise LTD.

The Secret Corner operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience.

The Secret Corner is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when you use our website, browse our store, create an account, place an order, purchase products, or interact with our services.

Please read these Terms of Service carefully, as they include important information about your legal rights, product safety, order terms, returns, warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.

Nothing in these Terms of Service affects your statutory rights as a UK consumer.

Business information

The Secret Corner is a trading name of GCB Enterprise LTD.

Website: www.thesecretcorner.uk
Email: hello@thesecretcorner.uk

Legal business name: GCB Enterprise LTD
Company registration number: 17140092
VAT number: GB518264781
Registered office address: [Insert registered office address]

Section 1: Access and account

By using our website or placing an order, you confirm that you are at least 18 years old, or that you are using the website with the permission and supervision of a parent or legal guardian.

If you allow a minor to use this website or our services on a device you own, purchase or manage, you are responsible for their use of the website and services.

To use parts of our services, including placing an order, creating an account, browsing our online store, or purchasing products, you may be asked to provide certain information. This may include your name, email address, billing address, delivery address, payment information and other order details.

You confirm that all information you provide is accurate, current and complete, and that you have the right to provide this information.

You are responsible for maintaining the security of your account login details and for all activity that takes place through your account.

You must not transfer, sell, assign or allow another person to use your account without our permission.

Section 2: Our products

We make reasonable efforts to provide accurate descriptions, photographs and representations of our products.

However, colours, packaging, product appearance, size, finish and details may vary slightly depending on your screen, device settings, lighting, photography, supplier updates or natural product differences.

Some products, including crystals, stones, handmade items, candles, incense, spiritual gifts and decorative products, may have natural variations. These variations are not faults unless the product is damaged, unsafe, not as described, not fit for purpose, or otherwise faulty.

All product descriptions are subject to change where necessary. We reserve the right to discontinue any product at any time.

We may limit the quantities of any product that we offer to any person, household, geographic area or jurisdiction on a case by case basis.

Nothing in this section affects your statutory rights where goods are faulty, not as described, not fit for purpose, or do not match information provided before purchase.

Section 3: Spiritual, metaphysical and wellbeing products

Some products sold by The Secret Corner may be associated with spiritual, metaphysical, ritual, decorative, symbolic, traditional or wellbeing practices.

Any references to spiritual meanings, crystal properties, manifestation, astrology, tarot, energy, cleansing, protection, intention setting, luck, healing or similar concepts are provided for interest, tradition, entertainment or personal reflection only.

Our products are not intended to diagnose, treat, cure or prevent any medical condition.

Our products and content should not be used as a substitute for professional advice, including medical, psychological, legal, financial or other specialist advice.

If you have a medical condition, mental health concern, allergy, sensitivity, pregnancy related concern, or any other health related issue, please speak to a suitably qualified professional before using products that may affect you.

Section 4: Candle, incense and burning product safety

Candles, incense sticks, incense cones, wax melts, oil burners, fragrance oils, resins, charcoal discs, burners, holders and any other flame, heat, smoke or fragrance related products must be used responsibly and with care.

You agree to read and follow all product labels, packaging warnings and safety instructions supplied with the product.

You also agree to use common sense when using any product involving flame, heat, smoke, wax, oil, fragrance or burning materials.

For safety:

Never leave a lit candle unattended.

Never leave incense, wax melts, oil burners, charcoal, resins or any burning item unattended.

Never leave anything burning while you sleep.

Never leave anything burning when you leave the room or leave the property.

Keep all flames, burning items, hot wax, oils, matches, lighters and heated products away from children and pets.

Do not allow children to use candles, incense, matches, lighters, burners, wax melts, oils or flame related products.

Do not give candles, incense, matches, lighters, burners or flame related products to children.

Keep burning items away from curtains, bedding, clothing, paper, furniture, shelves, plants, decorations and anything flammable.

Keep burning items away from draughts, open windows, fans and unstable surfaces.

Always place candles, incense and burners on a stable, level and heat resistant surface.

Do not move candles, burners, wax, oils or incense while hot, lit or recently extinguished.

Do not burn candles all the way down unless the product instructions clearly say it is safe to do so.

Trim candle wicks where required and follow any stated burn time guidance.

Use incense holders, burners and accessories only for their intended purpose.

Make sure incense ash falls onto a safe and heat resistant surface.

Burn incense and fragranced products in a well ventilated area.

Keep smoke producing products away from people with breathing conditions, pets, babies and vulnerable people.

Stop using any product immediately if it appears damaged, unsafe, unstable, cracked, overheating, smoking excessively or behaving unusually.

We are not responsible for damage, injury, loss or harm caused by misuse, careless use, failure to follow safety guidance, leaving burning items unattended, or allowing children or pets to access unsafe items.

Nothing in this section excludes or limits liability where it would be unlawful to do so.

Section 5: Crystals, stones and small item safety

Crystals, stones, jewellery, charms, small gifts and decorative items may present a choking risk or injury risk if misused.

Crystals, stones and small decorative items are not toys unless clearly stated.

You agree to keep small items away from children and pets.

You must not place crystals, stones or small items in the mouth, swallow them, use them in food or drink, or use them in any way that may cause harm.

Some crystals and minerals may be fragile, sharp, brittle, dyed, treated, porous, water sensitive, heat sensitive or unsuitable for prolonged skin contact.

Please handle all crystals, stones and decorative items with care.

Section 6: Allergies, fragrance and sensitivity

Some products may contain fragrance, essential oils, herbs, resins, smoke producing materials, colourants, waxes, metals, minerals, dyes or other ingredients that may cause sensitivity or allergic reactions in some people.

Please check product information before use.

Stop using a product immediately if irritation, discomfort, breathing difficulty, headache, skin reaction, dizziness or any unusual symptoms occur.

If you have allergies, asthma, breathing conditions, skin sensitivities, medical conditions, are pregnant, or are buying for someone vulnerable, please take extra care and seek professional advice where appropriate before using scented, smoke producing or skin contact products.

Section 7: Orders

When you place an order, you are making an offer to purchase the products in your basket.

Your order is not accepted until we confirm acceptance, process your order, or dispatch your goods.

We must receive and process your payment before your order can be accepted.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests once an order has been accepted, processed or dispatched.

We reserve the right to accept, decline, cancel or limit an order where necessary. This may include cases where:

The item is unavailable.

There is an obvious error in product information or pricing.

Payment cannot be authorised.

Delivery information is incomplete or incorrect.

We suspect fraud, misuse or unlawful activity.

We are unable to fulfil the order for reasons outside our control.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing address, delivery address or phone number provided at the time the order was placed.

If we cancel an order after payment has been taken, we will issue a refund using the original payment method where possible.

You confirm that purchases made through our store are for your own personal or household use and not for commercial resale or export, unless we have agreed otherwise in writing.

Section 8: Prices and billing

Prices, discounts and promotions are subject to change without notice.

The price charged for a product will be the price shown at checkout at the time your order is placed, subject to correction of obvious errors.

Unless otherwise stated, prices are shown in pounds sterling.

Prices may include VAT where VAT is applicable.

Delivery charges, customs charges, import charges or other charges may apply where relevant and will be shown where required or reasonably possible.

We may offer promotions, discounts or special offers from time to time. These may be subject to separate terms. If there is a conflict between promotional terms and these Terms of Service, the promotional terms will apply to the promotion.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address and payment information, so that we can complete transactions and contact you if needed.

You confirm that any payment information you provide is true, correct and complete, and that you are authorised to use the chosen payment method.

Section 9: Shipping and delivery

Delivery times are estimates only unless clearly stated otherwise.

Unless a different delivery timeframe has been agreed with you, we will deliver goods within 30 days of accepting your order.

We are not responsible for delays caused by couriers, postal services, customs, supplier delays, weather, strikes, seasonal demand, incorrect address details, failed delivery attempts or events outside our reasonable control.

However, nothing in this section affects your statutory rights.

If your order is significantly delayed, lost in transit, damaged on arrival, or not delivered within the required timeframe, please contact us so we can investigate and offer an appropriate resolution, which may include a replacement or refund where required.

Please see our Shipping Policy for full details:

www.thesecretcorner.uk/pages/shipping-policy

Section 10: Returns, refunds and cancellations

Your purchases are subject to our Returns and Refunds Policy, which can be viewed here:

www.thesecretcorner.uk/pages/returns-policy

If you are a UK consumer purchasing online, you may have the right to cancel your order within 14 days of receiving your goods.

Once you have told us you wish to cancel, you usually have a further 14 days to return the goods.

Some items may not be eligible for return once opened, used, unsealed, personalised, custom made, or unsuitable for return for hygiene, safety or product integrity reasons, unless faulty or your statutory rights apply.

For change of mind returns, goods should be returned unused, in their original packaging where possible, and in a condition that allows them to be resold.

We may reduce a refund if goods have been handled beyond what is necessary to inspect them, or if they are returned damaged, used, incomplete, or in a condition that reduces their value.

If an item is faulty, damaged on arrival, not as described, not fit for purpose, or incorrect, please contact us as soon as possible at hello@thesecretcorner.uk.

Nothing in these Terms of Service or in our Returns and Refunds Policy affects your statutory rights.

Section 11: Intellectual property

Our website and services, including but not limited to trademarks, brand names, text, displays, images, graphics, product reviews, video, audio, logos, designs, product descriptions, layout and content, are owned by The Secret Corner, GCB Enterprise LTD, Shopify, our affiliates, our licensors or other relevant rights holders.

These Terms of Service permit you to use our website and services for your personal, lawful and non commercial use only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, copy, scrape, sell or exploit any material from our website without our prior written permission.

Nothing in these Terms grants you any rights in our intellectual property, Shopify’s intellectual property, or the intellectual property of any third party.

The Secret Corner name, logo, product names, service names, designs and slogans are trademarks or brand assets of The Secret Corner, GCB Enterprise LTD or our licensors.

Shopify’s name, logo, product names, service names, designs and slogans are trademarks or brand assets of Shopify.

All other names, logos, product names, service names, designs and slogans on the website are the property of their respective owners.

Section 12: Optional tools

We may provide access to tools, features or services offered by third parties as part of our website or services.

We do not monitor, control or manage these third party tools.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations or conditions of any kind.

Your use of optional third party tools is entirely at your own risk and discretion.

You should ensure that you understand and agree to the terms provided by the relevant third party provider before using those tools.

We may offer new features, tools, resources or services in the future. These will also be subject to these Terms of Service unless separate terms apply.

Section 13: Third party links

Our website and services may contain links to websites, materials, tools or services provided or operated by third parties.

We are not responsible for examining, evaluating or verifying the content, accuracy, safety or reliability of third party websites or materials.

If you leave our website to access third party websites, you do so at your own risk.

We are not responsible for any harm, loss or damage related to your access to third party websites or your purchase or use of products, services, resources or content from third parties.

Please review third party policies and practices carefully before engaging in any transaction.

Any complaints, claims, concerns or questions about third party products or services should be directed to the relevant third party.

Section 14: Relationship with Shopify

The Secret Corner is powered by Shopify, which enables us to provide our online store and related services to you.

However, any sales and purchases you make through our store are made directly with The Secret Corner.

By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and The Secret Corner, including any injury, damage, loss, issue, dispute, return or refund relating to purchased products or services.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with The Secret Corner.

Nothing in this section affects your statutory rights against The Secret Corner as the seller of goods purchased through this website.

Section 15: Privacy policy

All personal information we collect through our website and services is subject to our Privacy Policy, which can be viewed here:

[Insert Privacy Policy link]

Certain personal information may also be processed by Shopify in order to provide and improve the services that power our store.

Because our website is hosted by Shopify, information you submit to our website may be transmitted to and shared with Shopify and relevant third party service providers, which may be located in countries other than where you live.

By using our website and services, you acknowledge that you have read our Privacy Policy.

Section 16: Feedback, reviews and submissions

If you submit, upload, post, email or otherwise provide ideas, suggestions, reviews, feedback, proposals, photographs, plans or other content, you grant us permission to use, reproduce, modify, publish, distribute, display and share that content for purposes connected with operating, improving and promoting our business and services.

You confirm that you own or have the necessary rights to submit such content.

You confirm that your content will not violate the rights of any third party, including copyright, trademark, privacy, personality or other rights.

You agree that your content will not be unlawful, abusive, obscene, defamatory, threatening, misleading, harmful, or contain viruses, malware or other harmful code.

You must not use a false email address, pretend to be someone else, or mislead us or others about the origin of your feedback or submission.

We may monitor, edit or remove feedback, reviews or submissions where we consider it appropriate, but we are not required to do so.

We take no responsibility and assume no liability for feedback, reviews or submissions posted by you or any third party, except where required by law.

Section 17: Errors, inaccuracies and omissions

Occasionally, information on our website or services may contain typographical errors, inaccuracies or omissions.

These may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times, stock availability or other content.

We reserve the right to correct errors, inaccuracies or omissions, and to change or update information or cancel orders if information is inaccurate at any time, including after you have submitted an order.

If we cancel an order after payment has been taken, we will refund you using the original payment method where possible.

Nothing in this section affects your statutory rights.

Section 18: Prohibited uses

You may access and use our website and services for lawful purposes only.

You must not use our website or services:

For any unlawful, fraudulent or malicious purpose.

To violate any applicable laws, rules or regulations.

To infringe our intellectual property rights or the rights of others.

To harass, abuse, insult, harm, defame, intimidate, threaten or discriminate against others.

To submit false or misleading information.

To upload, transmit or distribute viruses, malware or harmful code.

To interfere with the security or operation of our website.

To collect or track the personal information of others.

To spam, phish, pharm, pretext or engage in similar activity.

To impersonate another person or organisation.

To reproduce, duplicate, copy, sell, resell or exploit any part of our website or services without permission.

To use scraping, data gathering tools, bots, spiders, automated systems or artificial intelligence tools to access or extract content without permission.

To bypass security features, access restrictions, robot exclusion headers, or other measures designed to protect our website or services.

We reserve the right to suspend, disable or terminate your access to our website or services if we believe you have breached these Terms of Service.

Section 19: Agents and automated access

This section applies if you use, allow, enable or cause the deployment of any software, service, bot, crawler, scraper, artificial intelligence tool, automated tool or agent to access, use or interact with our website or services.

An agent means any software or service that takes autonomous or semi autonomous action on behalf of, or at the instruction of, any person or organisation.

No agent may access, use or interact with our website or services unless it clearly identifies itself and operates in accordance with these Terms of Service.

We may limit, restrict or block automated access to our website or services at any time.

Agents must not conceal or disguise their identity, mimic human behaviour to avoid detection, complete or bypass measures intended to distinguish humans from automated systems, or avoid technical measures designed to control access.

Agents must respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or an automated system.

Section 20: Termination

We may terminate these Terms of Service or your access to our website or services, in whole or in part, at any time where we consider it necessary or appropriate.

You will remain liable for all amounts due up to and including the date of termination.

The sections relating to intellectual property, feedback, termination, disclaimers, limitation of liability, indemnification, severability, waiver, entire agreement, assignment, governing law, privacy and any other provisions that by their nature should survive termination will continue to apply after termination.

Section 21: Disclaimer of warranties

The information presented on or through our website and services is made available for general information purposes only.

We do not guarantee the accuracy, completeness or usefulness of all information on the website.

Any reliance you place on such information is at your own risk.

Except where expressly stated by The Secret Corner, and subject to your statutory rights, our website, services and products are provided “as is” and “as available”.

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure or error free.

Nothing in these Terms of Service excludes or limits any rights you have under applicable consumer law.

Section 22: Limitation of liability

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded or limited.

To the fullest extent permitted by law, The Secret Corner, GCB Enterprise LTD, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website, services or products.

We are not responsible for loss, damage, injury or expense caused by:

Misuse of products.

Failure to follow safety warnings, labels or instructions.

Leaving candles, incense, burners or any burning items unattended.

Allowing children or pets to access unsafe items.

Incorrect storage, handling or use of products.

Allergic reactions or sensitivities where product information was provided.

Delays outside our reasonable control.

Website downtime or technical issues.

Third party services, couriers or payment providers.

Nothing in this section affects your statutory rights.

Section 23: Indemnification

You agree to indemnify, defend and hold harmless The Secret Corner, GCB Enterprise LTD, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from losses, damages, liabilities, costs or claims arising from:

Your breach of these Terms of Service.

Your violation of any law or the rights of a third party.

Your misuse of our website, services or products.

Your unsafe, unlawful or irresponsible use of products purchased from us.

We will notify you of any relevant claim where appropriate. A failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced.

You agree to cooperate with the defence of any claim, including by providing relevant information and documents.

Nothing in this section limits your statutory rights as a consumer.

Section 24: Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law.

The unenforceable portion will be treated as removed from these Terms of Service.

This will not affect the validity and enforceability of the remaining provisions.

Section 25: Waiver and entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website make up the entire agreement between you and us regarding your use of our website and services.

They replace any prior or current agreements, communications and proposals between you and us relating to the website and services.

Any ambiguity in the interpretation of these Terms of Service will not be interpreted against the party that drafted them.

Section 26: Assignment

You may not transfer, assign or delegate these Terms of Service or any rights or obligations under them without our prior written consent.

We may transfer, assign or delegate these Terms of Service and our rights and obligations where permitted by law.

Section 27: Governing law

These Terms of Service and any separate agreements through which we provide products or services to you are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also have rights to bring a claim in your local courts.

Section 28: Headings

The headings used in these Terms of Service are included for convenience only.

They do not limit or otherwise affect the meaning of these Terms.

Section 29: Changes to these Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website.

Where required by law, we will notify you of material changes.

Your continued use of or access to our website or services after changes are posted means you accept those changes.

Section 30: Contact information

Questions about these Terms of Service should be sent to us at:

The Secret Corner
Email: hello@thesecretcorner.uk

The Secret Corner is a trading name of GCB Enterprise LTD.
Legal business name: GCB Enterprise LTD
Company registration number: 17140092
VAT number: GB518264781