Shipping policy

Shipping Policy

Overview

Thank you for shopping with The Secret Corner.

This Shipping Policy explains how we process, dispatch and deliver orders placed through www.thesecretcorner.uk.

The Secret Corner is a trading name of GCB Enterprise LTD.

By placing an order with us, you agree to the terms set out in this Shipping Policy.

Nothing in this Shipping Policy affects your statutory rights as a UK consumer.

Business information

The Secret Corner is a trading name of GCB Enterprise LTD.

Website: www.thesecretcorner.uk
Email: hello@thesecretcorner.uk

Legal business name: GCB Enterprise LTD
Company registration number: 17140092
VAT number: GB518264781

Where we deliver

We currently deliver to addresses within the United Kingdom.

If delivery to your location is not available at checkout, we are unable to ship to that address at this time.

We may update our delivery areas in the future.

Order processing times

Orders are usually processed within 1 to 3 working days after payment has been received.

Working days are Monday to Friday, excluding bank holidays.

During busy periods, seasonal peaks, supplier delays, stock issues, bank holidays or unexpected circumstances, processing may take longer.

If there is a significant delay with your order, we will do our best to contact you using the details provided at checkout.

Delivery times

Estimated delivery times will depend on the delivery service selected at checkout.

Typical delivery estimates are:

Standard UK delivery: 2 to 5 working days after dispatch
Express UK delivery: 1 to 2 working days after dispatch, where available

Delivery times are estimates only and are not guaranteed unless clearly stated at checkout.

Unless a different delivery timeframe has been agreed with you, we will deliver goods within 30 days of accepting your order.

If your order is significantly delayed, lost in transit, damaged on arrival, or not delivered within the required timeframe, please contact us at hello@thesecretcorner.uk so we can investigate and offer an appropriate resolution, which may include a replacement or refund where required.

Delivery charges

Delivery charges are calculated and shown at checkout before you complete your order.

The final delivery cost may depend on the size, weight, value, destination and delivery method selected.

Any free delivery offers, discounts or promotions may be subject to separate terms and may be changed or withdrawn at any time.

Order confirmation and dispatch

After placing your order, you should receive an order confirmation email.

This confirms that we have received your order. It does not mean your order has been dispatched.

Once your order has been processed and dispatched, you may receive a dispatch confirmation email.

If tracking is available, tracking details will be provided once your order has been dispatched.

Tracking your order

If your order includes tracking, you can use the tracking link or tracking number provided in your dispatch confirmation email.

Please allow time for tracking information to update after dispatch.

If your tracking has not updated for several working days, please contact us at hello@thesecretcorner.uk and we will do our best to help.

Incorrect delivery information

Please check your delivery details carefully before placing your order.

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed deliveries, lost parcels or additional costs caused by incorrect or incomplete delivery information supplied by you.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible at hello@thesecretcorner.uk.

We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

Failed delivery attempts and uncollected parcels

If a delivery attempt fails, the courier or postal service may leave instructions for rearranging delivery or collecting your parcel.

It is your responsibility to follow any instructions provided by the courier or postal service.

If a parcel is returned to us because it was refused, not collected, or could not be delivered due to incorrect or incomplete address details, we may ask you to pay additional postage before the order is resent.

If you no longer want the order after it has been returned to us, any refund will be handled in line with our Returns and Refunds Policy and your statutory rights.

Lost or delayed parcels

If your order has not arrived within the expected delivery timeframe, please check your tracking information first, where tracking has been provided.

You should also check with other members of your household, neighbours, safe places, building reception areas, parcel lockers or local delivery offices.

If you still cannot locate your order, please contact us at hello@thesecretcorner.uk with your order number.

We will investigate the issue with the courier, postal service, supplier or fulfilment partner where possible.

If your parcel is confirmed as lost, or if we are unable to deliver within the required timeframe, we will offer an appropriate resolution, which may include a replacement or refund where required.

Damaged parcels

Please check your parcel when it arrives.

If your order arrives damaged, please contact us as soon as possible at hello@thesecretcorner.uk.

Please include:

Your order number
A description of the issue
Clear photos of the damaged item
Clear photos of the outer packaging
Clear photos of any inner packaging

Please keep the item and packaging until we have reviewed the issue, as the courier, supplier or fulfilment partner may require evidence.

Missing or incorrect items

If an item is missing from your order, or you have received the wrong item, please contact us as soon as possible at hello@thesecretcorner.uk.

Please include your order number and details of the issue.

We will review the matter and work with you to resolve it.

Split shipments

Some orders may arrive in more than one parcel.

This may happen if items are dispatched from different locations, fulfilled by different suppliers, or shipped separately due to stock availability.

If your order is split into multiple parcels, you may receive separate dispatch confirmations or tracking details.

Supplier fulfilled items

Some products may be shipped directly from a supplier or fulfilment partner.

Where this applies, delivery times may vary depending on supplier processing times and courier availability.

We remain your point of contact for customer service queries relating to your order.

Delivery restrictions

Some items may be subject to delivery restrictions due to size, weight, fragility, courier rules, location, safety requirements or supplier limitations.

If we are unable to deliver an item to your address, we will contact you as soon as possible.

Returns

If you wish to return an item, please refer to our Returns and Refunds Policy:

www.thesecretcorner.uk/pages/returns-policy

Returned goods must be unused, unopened, sealed in their original packaging, free from damage, and in a clean, reusable and resalable condition, unless the item is faulty or your statutory rights apply.