Terms of Service

Overview

Welcome to The Secret Corner.

The terms “we”, “us” and “our” refer to The Secret Corner. The Secret Corner is a trading name of GCB Enterprise LTD.

The Secret Corner operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience.

The Secret Corner is powered by Shopify, which enables us to provide our online store and related services to you.

By visiting, interacting with, purchasing from, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.

Business information

The Secret Corner is a trading name of GCB Enterprise LTD.

Website: www.thesecretcorner.uk
Email: hello@thesecretcorner.uk
Legal business name: GCB Enterprise LTD
Company registration number: 17140092
VAT number: GB518264781
Registered business address: [Insert registered business address]

Access and account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, province or region of residence.

If you allow any minor dependants to use this website or our services on a device you own, purchase or manage, you are responsible for their use of the website and services.

You confirm that all information you provide is accurate, current and complete, and that you have the right to provide this information.

You are responsible for maintaining the security of your account login details and for all activity that takes place through your account.

Our products

We make every effort to provide accurate descriptions, photographs and representations of our products.

However, colours, packaging, product appearance, size, finish and details may vary slightly depending on your screen, device settings, lighting, photography, supplier updates or natural product differences.

Some products, including crystals, stones, handmade items, candles, incense, spiritual gifts and decorative products, may have natural variations. These variations are not faults unless the product is damaged, unsafe, not as described, or otherwise faulty.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Spiritual, metaphysical and wellbeing products

Some products sold by The Secret Corner may be associated with spiritual, metaphysical, ritual, decorative, symbolic, traditional or wellbeing practices.

Any references to spiritual meanings, crystal properties, manifestation, astrology, tarot, energy, cleansing, protection, intention setting, luck, healing or similar concepts are provided for interest, tradition, entertainment or personal reflection only.

Our products are not intended to diagnose, treat, cure or prevent any medical condition and should not be used as a substitute for professional advice.

Candle, incense and burning product safety

Candles, incense sticks, incense cones, wax melts, oil burners, fragrance oils, resins, charcoal discs, burners, holders and any other flame, heat, smoke or fragrance related products must be used responsibly and with care.

You agree to read and follow all product labels, packaging warnings and safety instructions supplied with the product.

Never leave a lit candle unattended.
Never leave incense, wax melts, oil burners, charcoal, resins or any burning item unattended.
Never leave anything burning while you sleep.
Never leave anything burning when you leave the room or leave the property.
Keep all flames, burning items, hot wax, oils, matches, lighters and heated products away from children and pets.
Do not allow children to use candles, incense, matches, lighters, burners, wax melts, oils or flame related products.
Do not give candles, incense, matches, lighters, burners or flame related products to children.
Keep burning items away from curtains, bedding, clothing, paper, furniture, shelves, plants, decorations and anything flammable.
Always place candles, incense and burners on a stable, level and heat resistant surface.
Do not move candles, burners, wax, oils or incense while hot, lit or recently extinguished.
Burn incense and fragranced products in a well ventilated area.
Stop using any product immediately if it appears damaged, unsafe, unstable, cracked, overheating, smoking excessively or behaving unusually.

We are not responsible for damage, injury, loss or harm caused by misuse, careless use, failure to follow safety guidance, leaving burning items unattended, or allowing children or pets to access unsafe items.

Crystals, stones and small item safety

Crystals, stones, jewellery, charms, small gifts and decorative items may present a choking risk or injury risk if misused.

Crystals, stones and small decorative items are not toys unless clearly stated. You agree to keep small items away from children and pets.

You must not place crystals, stones or small items in the mouth, swallow them, use them in food or drink, or use them in any way that may cause harm.

Allergies, fragrance and sensitivity

Some products may contain fragrance, essential oils, herbs, resins, smoke producing materials, colourants, waxes, metals, minerals, dyes or other ingredients that may cause sensitivity or allergic reactions in some people.

Please check product information before use. Stop using a product immediately if irritation, discomfort, breathing difficulty, headache, skin reaction, dizziness or any unusual symptoms occur.

Orders

When you place an order, you are making an offer to purchase the products in your basket. Your order is not accepted until we confirm acceptance, process your order, or dispatch your goods.

We reserve the right to accept, decline, cancel or limit an order where necessary, including where an item is unavailable, there is an error in product information or pricing, payment cannot be authorised, delivery information is incomplete, or we suspect fraud, misuse or unlawful activity.

You confirm that purchases made through our store are for your own personal or household use and not for commercial resale or export, unless we have agreed otherwise in writing.

Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price shown at checkout at the time your order is placed, subject to correction of obvious errors.

Unless otherwise stated, prices are shown in pounds sterling. Delivery charges, customs charges, import charges or other charges may apply where relevant and will be shown where required or reasonably possible.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

Shipping and delivery

Delivery times are estimates only and are not guaranteed unless clearly stated at checkout. We are not responsible for delays caused by couriers, postal services, customs, supplier delays, weather, strikes, seasonal demand, incorrect address details, failed delivery attempts or events outside our control.

Please see our Shipping Policy for full details:

www.thesecretcorner.uk/pages/shipping-policy

Returns, refunds and cancellations

Your purchases are subject to our Returns and Refunds Policy, which can be viewed here:

www.thesecretcorner.uk/pages/returns-policy

Returned goods must be unused, unopened, sealed in their original packaging, free from damage, and in a clean, reusable and resalable condition, unless the item is faulty.

Nothing in these Terms of Service or in our Returns and Refunds Policy affects your statutory rights.

Intellectual property

Our website and services, including trademarks, brand names, text, displays, images, graphics, product reviews, video, audio, logos, designs, product descriptions, layout and content, are owned by The Secret Corner, Shopify, our affiliates, our licensors or other relevant rights holders.

You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, copy, scrape, sell or exploit any material from our website without our prior written permission.

Optional tools and third party links

We may provide access to tools, features or services offered by third parties. Your use of optional third party tools is entirely at your own risk and discretion.

Our website may contain links to third party websites or services. We are not responsible for the content, security, accuracy or policies of third party websites.

Relationship with Shopify

The Secret Corner is powered by Shopify, which enables us to provide our online store and related services to you.

However, any sales and purchases you make through our store are made directly with The Secret Corner.

By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and The Secret Corner, including any injury, damage, loss, issue, dispute, return or refund relating to purchased products or services.

Privacy policy

All personal information we collect through our website and services is subject to our Privacy Policy.

Because our website is hosted by Shopify, information you submit to our website may be transmitted to and shared with Shopify and relevant third party service providers.

Feedback, reviews and submissions

If you submit ideas, suggestions, reviews, feedback, photographs or other content, you grant us permission to use, reproduce, modify, publish, distribute, display and share that content for purposes connected with operating, improving and promoting our business and services.

You confirm that you own or have the necessary rights to submit such content and that it will not violate the rights of any third party.

Errors, inaccuracies and omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions. We reserve the right to correct errors, update information or cancel orders if information is inaccurate at any time, including after you have submitted an order.

Prohibited uses

You may access and use our website and services for lawful purposes only.

You must not use our website for unlawful, fraudulent or malicious purposes, to infringe rights, harass others, submit misleading information, upload harmful code, interfere with security, collect personal information, spam, impersonate others, scrape content, use automated systems without permission, or bypass access restrictions.

Agents and automated access

No software, bot, crawler, scraper, artificial intelligence tool, automated tool or agent may access, use or interact with our website or services unless it clearly identifies itself and operates in accordance with these Terms of Service.

We may limit, restrict or block automated access to our website or services at any time.

Termination

We may terminate these Terms of Service or your access to our website or services, in whole or in part, at any time where we consider it necessary or appropriate.

Disclaimer of warranties

The information presented on our website is made available for general information purposes only. Except where expressly stated by The Secret Corner, and subject to your statutory rights, our website, services and products are provided “as is” and “as available”.

Nothing in these Terms of Service excludes or limits any rights you have under applicable consumer law.

Limitation of liability

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, The Secret Corner will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of our website, services or products.

We are not responsible for loss, damage, injury or expense caused by misuse of products, failure to follow safety warnings, leaving burning items unattended, allowing children or pets to access unsafe items, incorrect storage, allergic reactions or sensitivities where product information was provided, delays outside our control, website downtime, third party services, couriers or payment providers.

Indemnification

You agree to indemnify, defend and hold harmless The Secret Corner, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from losses, damages, liabilities, costs or claims arising from your breach of these Terms of Service, your violation of any law or third party rights, your misuse of our website or products, or your unsafe, unlawful or irresponsible use of products purchased from us.

Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law and the remaining provisions will remain valid.

Waiver and entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website make up the entire agreement between you and us regarding your use of our website and services.

Assignment

You may not transfer, assign or delegate these Terms of Service or any rights or obligations under them without our prior written consent.

We may transfer, assign or delegate these Terms of Service and our rights and obligations where permitted by law.

Governing law

These Terms of Service and any separate agreements through which we provide products or services to you are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also have rights to bring a claim in your local courts.

Changes to these Terms of Service

You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website.

Contact information

Questions about these Terms of Service should be sent to:

The Secret Corner
Email: hello@thesecretcorner.uk
Legal business name: GCB Enterprise LTD
Company registration number: 17140092
VAT number: GB518264781
Registered business address: [Insert registered business address]