Returns and Refunds

At The Secret Corner, we want you to be happy and confident with your order. If something is not quite right, please read our returns policy below.

Business information

The Secret Corner is a trading name of GCB Enterprise LTD.

Website: www.thesecretcorner.uk
Email: hello@thesecretcorner.uk
Legal business name: GCB Enterprise LTD
Company registration number: 17140092
VAT number: GB518264781
Registered business address: [Insert registered business address]

Return eligibility

To be eligible for a return, all goods must be returned in their original condition. Items must be:

In their original sealed packaging
Unused and unopened
In a clean, reusable and resalable condition
Free from damage, marks, odours, stains, or signs of use
Returned with all original packaging, tags, labels, accessories, and inserts included

For hygiene, safety, and product integrity reasons, we cannot accept returns on items that have been opened, used, damaged, or are no longer suitable for resale.

How long you have to return an item

You must contact us within 14 days of receiving your order to request a return.

Once your return has been approved, the item must be sent back to us within 14 days.

How to start a return

To request a return, please contact us at hello@thesecretcorner.uk.

Please include:

Your full name
Your order number
The item you wish to return
The reason for the return
Photos if the item arrived damaged, faulty, or incorrect

Once we have reviewed your request, we will confirm the next steps.

Return postage

Unless the item is faulty, damaged on arrival, or incorrect, the customer is responsible for return postage costs.

Returned items remain the customer’s responsibility until they reach us. We recommend using a tracked delivery service, as we cannot be responsible for returns that are lost or damaged in transit.

Damaged, faulty, or incorrect items

Please check your order when it arrives. If your item is damaged, faulty, or you have received the wrong item, please contact us as soon as possible at hello@thesecretcorner.uk.

Please include clear photos of the item, packaging, and any visible damage so we can help resolve the issue quickly.

Where an item is confirmed to be faulty, damaged on arrival, or incorrect, we will offer a suitable resolution. This may include a replacement, refund, or another appropriate remedy.

Refunds

Once your returned item has been received and inspected, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.

Original delivery charges may not be refunded unless the item was faulty, damaged, or incorrect.

Items we cannot accept back

We cannot accept returns for:

Items that have been opened or used
Items with broken seals
Items not in their original packaging
Items that are damaged after delivery
Items with missing packaging, labels, accessories, or inserts
Personalised or custom made items, unless faulty
Gift cards
Items returned outside the agreed return period, unless your statutory rights apply

Refused returns

We reserve the right to refuse a return or reduce the refund amount if the item does not meet the conditions in this policy.

This includes items that have been opened, used, damaged, returned without original packaging, or returned in a condition that is not suitable for resale.