Returns and Refunds

At The Secret Corner, we want you to feel happy and confident with your order. If something is not quite right, please read the returns information below and contact us at hello@thesecretcorner.uk.

Business information

The Secret Corner is a trading name of GCB Enterprise LTD.

Website: www.thesecretcorner.uk
Email: hello@thesecretcorner.uk
Legal business name: GCB Enterprise LTD
Company registration number: 17140092
VAT number: GB518264781

Return eligibility

To be eligible for a return, goods must be returned in their original condition. Items must be:

In their original sealed packaging
Unused and unopened
In a clean, reusable and resalable condition
Free from damage, marks, odours, stains or signs of use
Returned with all original packaging, tags, labels, accessories and inserts included

For hygiene, safety and product integrity reasons, we cannot accept change-of-mind returns on items that have been opened, used, damaged, or are no longer suitable for resale.

How long you have to return an item

You may request a return within 30 days of receiving your order. Once your return has been approved, the item should be sent back to us promptly and no later than 14 days after we approve the return, unless we agree otherwise in writing.

This 30-day return window is offered in addition to your statutory rights and does not reduce any rights you have under UK consumer law.

How to start a return

To request a return, please contact us at hello@thesecretcorner.uk.

Please include:

Your full name
Your order number
The item you wish to return
The reason for the return
Photos if the item arrived damaged, faulty or incorrect

Once we have reviewed your request, we will confirm the next steps.

Return postage

For change-of-mind returns, the customer is responsible for return postage costs unless we have confirmed otherwise in writing.

If the item is faulty, damaged on arrival, or incorrect, please contact us before returning it so we can advise the best next step.

Returned items remain the customer’s responsibility until they reach us. We recommend using a tracked delivery service, as we cannot be responsible for returns that are lost or damaged in transit.

Damaged, faulty or incorrect items

Please check your order when it arrives. If your item is damaged, faulty, or you have received the wrong item, please contact us as soon as possible at hello@thesecretcorner.uk.

Please include clear photos of the item, packaging and any visible damage so we can help resolve the issue quickly.

Where an item is confirmed to be faulty, damaged on arrival or incorrect, we will offer a suitable resolution. This may include a replacement, refund or another appropriate remedy.

Refunds

Once your returned item has been received and inspected, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.

Original delivery charges may not be refunded for change-of-mind returns unless required by law or agreed by us in writing. If an item is faulty, damaged or incorrect, your statutory rights apply.

Items we cannot accept back

We cannot accept change-of-mind returns for:

Items that have been opened or used
Items with broken seals
Items not in their original packaging
Items that are damaged after delivery
Items with missing packaging, labels, accessories or inserts
Personalised or custom made items, unless faulty
Gift cards
Items returned outside the agreed return period, unless your statutory rights apply

Refused returns

We reserve the right to refuse a return or reduce the refund amount if the item does not meet the conditions in this policy. This includes items that have been opened, used, damaged, returned without original packaging, or returned in a condition that is not suitable for resale.

Your statutory rights

This returns policy does not affect your statutory rights. If goods are faulty, not as described, damaged on arrival or incorrect, you may have rights under UK consumer law that are separate from our change-of-mind returns policy.