Shipping Policy

Thank you for shopping with The Secret Corner. This Shipping Policy explains how we process, dispatch and deliver orders placed through www.thesecretcorner.uk.

Business information

The Secret Corner is a trading name of GCB Enterprise LTD.

Website: www.thesecretcorner.uk
Email: hello@thesecretcorner.uk
Legal business name: GCB Enterprise LTD
Company registration number: 17140092
VAT number: GB518264781
Registered business address: [Insert registered business address]

Where we deliver

We currently deliver to addresses within the United Kingdom.

If delivery to your location is not available at checkout, we are unable to ship to that address at this time.

Order processing times

Orders are usually processed within 1 to 3 working days after payment has been received.

Working days are Monday to Friday, excluding bank holidays.

During busy periods, seasonal peaks, supplier delays, stock issues or unexpected circumstances, processing may take longer.

Delivery times

Estimated delivery times depend on the delivery service selected at checkout.

Typical delivery estimates are:

Standard UK delivery: 2 to 5 working days after dispatch
Express UK delivery: 1 to 2 working days after dispatch, where available

Delivery times are estimates only and are not guaranteed unless clearly stated at checkout.

Once your order has been dispatched, delivery times may be affected by courier delays, postal delays, weather, strikes, bank holidays, seasonal demand, failed delivery attempts or other events outside our control.

Delivery charges

Delivery charges are calculated and shown at checkout before you complete your order.

The final delivery cost may depend on the size, weight, value, destination and delivery method selected.

Order confirmation and dispatch

After placing your order, you should receive an order confirmation email. This confirms that we have received your order. It does not mean your order has been dispatched.

Once your order has been processed and dispatched, you may receive a dispatch confirmation email. If tracking is available, tracking details will be provided once your order has been dispatched.

Tracking your order

If your order includes tracking, you can use the tracking link or tracking number provided in your dispatch confirmation email.

Please allow time for tracking information to update after dispatch.

Incorrect delivery information

Please check your delivery details carefully before placing your order. You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed deliveries, lost parcels or additional costs caused by incorrect or incomplete delivery information supplied by you.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible at hello@thesecretcorner.uk. We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

Failed delivery attempts and uncollected parcels

If a delivery attempt fails, the courier or postal service may leave instructions for rearranging delivery or collecting your parcel.

It is your responsibility to follow any instructions provided by the courier or postal service.

If a parcel is returned to us because it was refused, not collected, or could not be delivered due to incorrect or incomplete address details, we may ask you to pay additional postage before the order is resent.

Lost or delayed parcels

If your order has not arrived within the expected delivery timeframe, please check your tracking information first, where tracking has been provided.

You should also check with other members of your household, neighbours, safe places, building reception areas, parcel lockers or local delivery offices.

If you still cannot locate your order, please contact us at hello@thesecretcorner.uk with your order number.

Damaged parcels

Please check your parcel when it arrives. If your order arrives damaged, please contact us as soon as possible at hello@thesecretcorner.uk.

Please include your order number, a description of the issue, clear photos of the damaged item, the outer packaging and any inner packaging.

Missing or incorrect items

If an item is missing from your order, or you have received the wrong item, please contact us as soon as possible at hello@thesecretcorner.uk.

Split shipments

Some orders may arrive in more than one parcel. This may happen if items are dispatched from different locations, fulfilled by different suppliers, or shipped separately due to stock availability.

Supplier fulfilled items

Some products may be shipped directly from a supplier or fulfilment partner. Where this applies, delivery times may vary depending on supplier processing times and courier availability.

We remain your point of contact for customer service queries relating to your order.

Returns

If you wish to return an item, please refer to our Returns and Refunds Policy:

www.thesecretcorner.uk/pages/returns-policy

Returned goods must be unused, unopened, sealed in their original packaging, free from damage, and in a clean, reusable and resalable condition, unless the item is faulty.